How often when people are invited to ‘have their say*’, do the opinions and suggestions made make it into policy, or get acted upon in any way?

There no way all the feedback is groundless or unhelpful.

These engagement initiatives are often an exercise in looking open, when in fact all the organisation wants is praise.

Bah!

*I will cartoon some other day about my problem with the phrase ‘have your say’ – it fills me with dread, let’s put it that way.