I’ve seen many a consultation fail. An organisation says, ‘what do you think of this thing we want to do’, then someone says what they think, and the organisation says thanks for the comments. This is not ‘engagement’. At best, if the comment actually does influence your organisation’s work, it’s a transaction. At middling it’s a big fat waste of time. At worst, everyone who commented gets annoyed and will never trust that you actually care what they think. Meaningful engagement is where you listen to what’s said and ask follow up questions. It’s when you regularly talk to your … Continue reading consultation
How often when people are invited to ‘have their say*’, do the opinions and suggestions made make it into policy, or get acted upon in any way? There no way all the feedback is groundless or unhelpful. These engagement initiatives … Continue reading ‘have your say’
Any one of these comms superpowers would come in handy, right? But if I had to choose, I’d go for super speed, so I can procrastinate three times faster. Continue reading which comms superpowers would you choose?
I can’t count the number of times people have said to me ‘do your comms magic on this’, or ‘sprinkle some stardust on that’. We know we’re strategic professionals, testing things out and learning as we go. But we may … Continue reading the comms unicorn
It’s so easy to send a highly embarrassing email. In response to my cartoon, drawn for the Institute of Internal Communication magazine, Voice, comms pros shared with me their email faux pas: Announcing “erection results” “Apologies for incontinence caused” “Massage me at any time” An automatic door “operating erotically” Sending a “bollocking form” (booking form) And it seems quite a few of us have been challenged, or mortified, by our phones autocorrecting ‘busy’ to ‘busty’. Continue reading pubic relations
Often, when our colleagues are all over the world, we experience all sorts of mutual incomprehension. This drawing, for the Institute of Internal Communications magazine, Voice, gave me a very welcome opportunity to draw a fella in his pants. Continue reading cross-culture working
All of the things I pledged to do, are designed to make me happy! Most important to me (I do love to prioritise) are: I will get better at evaluating in a way that helps me (and others) learn and … Continue reading comms new year’s resolutions